Enterprise-grade call center & BPO solutions that reduce costs by up to 60%, boost CSAT by 35%, and let your team focus on what matters most — growth.
Trusted by 200+ companies worldwide
From inbound support to complex back-office operations, CallNova handles it all with precision and care.
24/7 multichannel customer support via phone, email, chat, and social — handled by trained agents who feel like your own team.
Lead generation, telemarketing, surveys, and appointment setting powered by AI-dialers and compliance-first workflows.
Data entry, document processing, payroll, HR support, and workflow automation that cuts operational overhead by up to 50%.
Live chat, WhatsApp, Messenger, and SMS support with AI-assisted responses and seamless human handoff.
Tier 1–3 tech support with certified engineers, remote troubleshooting, and ticketing integrations for SaaS and hardware brands.
Native-fluent agents in 30+ languages, ensuring your global customers feel understood and valued in every interaction.
We combine cutting-edge AI, rigorous training, and operational excellence to deliver outsourced services that actually outperform in-house teams.
Real-time speech analytics, sentiment scoring, and automated QA on every call.
SOC 2 Type II, HIPAA, PCI-DSS compliant. Your data never leaves secure environments.
Ramp from 10 to 1,000 seats in weeks, not months. Pay only for what you use.
HIPAA Compliant
PCI-DSS Certified
Omnichannel
Tier 1–3 Support
24/7 Booking
Outage Support
Enrollment Ops
Lead Qualification
We audit your current operations, identify pain points, and map KPIs.
Custom workflows, scripts, tech stack integration, and hiring profiles built.
Agents trained on your brand voice. Two-week pilot with live metrics.
Go live with full QA coverage. Scale seats up or down on demand.
"CallNova reduced our support costs by 55% in the first quarter. Their agents handle our product better than our own internal team did. The AI quality monitoring is a game-changer."
"HIPAA compliance was non-negotiable for us. CallNova not only met every requirement but their healthcare-trained agents improved our patient satisfaction scores by 28%."
"We scaled from 50 to 400 seats during peak season in just 3 weeks. The flexibility and speed of CallNova's operations is unmatched in the BPO industry."
Our standard onboarding takes 3–4 weeks from contract signing to go-live. This includes discovery, workflow design, agent recruitment and training, and a pilot period. For urgent needs, we offer an accelerated 10-day launch for basic inbound support.
We maintain SOC 2 Type II, HIPAA, PCI-DSS, GDPR, and ISO 27001 certifications. All our facilities feature biometric access, 24/7 CCTV, and DLP systems. We undergo annual third-party audits and penetration testing.
Absolutely. We offer flexible seat commitments with a 2-week notice for scaling up or down by up to 30% of your baseline. For larger adjustments, we provide 30-day planning cycles. You only pay for active seats.
Every call is analyzed by our AI quality engine in real-time — scoring sentiment, compliance, script adherence, and resolution rate. Human QA auditors review flagged interactions. Weekly scorecards, coaching sessions, and gamified leaderboards keep performance consistently high.
Our per-seat pricing includes: trained agents, telephony infrastructure, CRM integration, quality monitoring, real-time dashboards, team leads, and workforce management. There are no hidden fees. Custom tech integrations and dedicated account management may have separate line items based on scope.
Get a custom proposal in 24 hours. No commitment, no pressure — just a clear picture of how much you could save with CallNova.